FedEx Simulation Center

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Audio Tour Transcript

1. The Welcome & Mission

Welcome to the FedEx Simulation Center: Home of the Purple Sort. This audio tour serves as your executive briefing. It details the structure and philosophy behind the platform and highlights how every component is built to ensure operational readiness.

2. Navigation & Context

At the top of the page, the navigation bar provides direct access to Pitch Decks, Simulations, Careers, and the Contact page. Immediately below, the primary video panel establishes context. It reinforces that the FedEx Simulation Center is built by FedEx, for FedEx.

3. The Pitch Decks

The Interactive Pitch Decks are designed to support different audiences:

• Leaders & Executives: High-level presentation focused on business impact, ROI, and risk reduction.
• Trainers: Deep dive into scenarios, scoring, and analytics.
• Candidates: Concise overview for onboarding success.

4. The Core Philosophy

At its core, the FedEx Simulation Center is a browser-based, zero-risk training environment. Instead of learning only by watching, new employees learn by doing—practicing real workflows in a controlled, repeatable simulation.

5. The Roadmap

This is a multi-role training ecosystem. While Package Handler Loading is the foundation available today, we are actively designing:

• Driver Simulations: Route awareness and safety.
• Customer Service: Interaction and exception handling.
• Ramp Agents: Aircraft loading and time coordination.
• Managers: Leadership decision-making.

6. The Station View

The Station View represents real-world environments where packages are scanned and sorted. This reinforces standard work (safe lifting, scanning, stacking) and is the starting point for learners.

7. The Aircraft View

The Aircraft View serves a different objective: Situational Awareness. It simulates container loading under aircraft constraints to train decision-making, helping learners understand how their actions on the dock affect the load inside the plane.

8. Modes: Training vs. Operations

• Training Mode: Uses reduced volume for skill acquisition and feedback.
• Operations Mode: Introduces realistic volume to validate readiness under pressure.

Conclusion

By integrating these diverse views and modes, the Simulation Center creates a scalable ecosystem that empowers personnel to master critical decision-making in a risk-free environment.

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Strategic Alignment: QDM & The Purple Sort

1. The Core Philosophy: "Shift Left" on Quality

In QDM, the "1-10-100 Rule" states that preventing a defect costs $1, correcting it at the station costs $10, and letting it reach the customer costs $100.

• Current State: Training happens "on the job," where errors carry real costs.
• The Simulation Solution: We move the learning curve upstream. New hires execute standard work in a risk-free browser environment (Cost: $0) before touching live packages.

2. Reducing Variance (Six Sigma Alignment)

One of the biggest enemies of quality is variance. If ten different trainers teach loading, you get ten different variations of the method.

Solution: The Simulation Center is a Single Source of Truth. It teaches the exact same "Standard Work" (T-stacking, cornerstone logic, scanning sequence) to every employee, at every station, every time.

3. The ABLE Model Application

Here is how the FedEx Simulation Center supports the ABLE change management model, and how The Purple Sort validates it:

• A (Awareness): The Intro Video and Audio Tour create immediate awareness of the "Ground & Air" mission.
• B (Belief): Classroom Mode (TV view) explains the why behind safety rules (e.g., Egress paths), building belief in the SOPs.
• L (Leadership): Managers use the dashboard to lead by data, identifying skill gaps before peak season.
• E (Execution): Operations Mode builds the muscle memory required for flawless execution on the dock.

4. Data-Driven Continuous Improvement (PDCA)

• Plan: The simulation sets the target (e.g., 100% scan rate).
• Do: The trainee attempts the load in the simulator.
• Check: The system provides an immediate Performance Report.
• Act: The trainee retries to correct behaviors before the shift starts.